Terms & Conditions

Last updated: 15 May 2026

1. Services

QueenClaw AI provides AI-powered voice agent services for businesses, including call answering, lead qualification, appointment booking, and SMS notifications ("the Services").

2. Subscription and Billing

Services are provided on a monthly subscription basis at the agreed rate. Payment is processed via Stripe and is due monthly in advance. Subscriptions auto-renew unless cancelled with 7 days' notice before the next billing period.

3. Setup and Onboarding

Setup includes configuring your AI voice agent with your business details, call forwarding, and testing. Setup is included at no additional cost. Estimated setup time is 1-3 business days.

4. Client Responsibilities

You agree to:

Provide accurate and complete information for configuring the AI agent
Maintain a working phone number for call forwarding
Not use the Services for illegal, fraudulent, or misleading purposes
Clearly disclose to your customers that they are speaking with an AI agent (where required by law)

5. Service Limitations

While our AI voice agent is designed to handle most calls effectively, we cannot guarantee it will handle every edge case. We recommend periodic review of call logs. We are not liable for missed opportunities, miscommunications, or decisions made based on AI-generated responses.

6. Data and Privacy

Call transcripts and recordings are stored securely and not shared with third parties. We retain call data for 90 days. See our Privacy Policy for full details.

7. Cancellation

You may cancel your subscription at any time with 7 days' notice. Upon cancellation, your AI voice agent will be deactivated and call forwarding will need to be restored by you. No refunds for partial months.

8. Limitation of Liability

QueenClaw AI's total liability for any claim arising from these Services is limited to the amount paid by you in the 12 months preceding the claim. We are not liable for indirect, consequential, or incidental damages.

9. Changes to Terms

We reserve the right to modify these terms. Clients will be notified of material changes via email. Continued use of the Services after changes constitutes acceptance.

10. Governing Law

These terms are governed by the laws of Victoria, Australia.

For questions, contact: jeansjoshua@gmail.com